FAQs

Welcome to our FAQ, we are so happy to have you here..
We will try to answer the most common questions below.

For any other queries not answered here, please feel free to reach out to us.

PRODUCT & SIZING

Below are some common questions about our products and sizing in general.

How do i wear the press-on nails?

View the video here showing the simple procedure of wearing the press-on nails.

What size should i order?

To select the correct size for your press-on nails, follow these simple steps:

  1. Measure your nails using a nail sizing chart to find the best fit for each finger.
  2. Count the number of nails that match each size. For example, if you have 4 size S and 6 size XS, choose the XS size since it’s the majority.
  3. If you have an equal number of two sizes, such as 5 XS and 5 S, choose the larger size (in this case, size S).
  4. If there’s an unequal number, pick the majority size.

This ensures a better fit and more comfortable wear!

How long will the press-on nails last?

Press-on nails applied with our standard adhesive tabs typically last 5–7 days on your nails.

Our UV adhesive tabs typically last up to 4 weeks! But note that this would require UV lamp to cure.

For storage, unused press-on nails can last minimum 5 years if stored properly, away from chemicals and alcohol.

Tip: For longer wear (up to a month), opt for solid nail glue or our UV adhesive tabs instead!

Is it safe for my press-on nails to come into contact with water?

Our standard adhesive tabs are designed to last up to 7 days and to be change often to keep your nails healthy. They can be used when in shower but please ensure NOT TO expose them to water within the first 2 hours after applying it.

Excessive and long exposure to water and soap can weaken the adhesive tab, causing the nails to loosen or fall off prematurely.

For the longest-lasting wear, we would recommend to go for our 2-in-1 UV Adhesive Tabs.

Note: For any type of adhesive tabs, we strongly suggest NOT TO expose them to water within the first 2 hours after applying it.

Note: For any type of adhesive tabs, we strongly suggest NOT TO expose them to water within the first 2 hours after applying it.

ORDERS

Below are some of are common questions about orders

How can i check the status of my orders?

We will email you the tracking number and a link to track the status of your order once it is available from our shipping company.

You may check them directly on our website here if you wish to.

What should I do if there is an issue with my order upon delivery?

If you receive a product that is defective, we will gladly address the issue. A product is considered defective if it is damaged or unusable upon opening and initial use. 

Please notify us of any defects within 7 days of receiving your order. Any claims made after this period will not be considered.

Kindly refer to "Defective Product Policy" in our Return Policy here for more detailed information and procedure.

How do I contact customer support regarding my order?

You may WhatsApp us your concerns at +65 9838 7280 and we will be happy to help! :)

Can i refund if I had selected the wrong sizing?

Please measure and choose your size carefully before purchase as we do not accept returns due to wrong sizing as well as for hygiene purposes.

Refer to our return policy here

PAYMENTS

Below are some of are common questions about payments

What payment methods do you accept?

Here is the list of payment methods accepted in our store:

VISA, MasterCard, Stripe, American Express, Union Pay, Bancontact, iDeal, Shop Pay, Apple Pay, Google Pay, Paypal

Do you offer any payment plans or installment options?

Currently we do not offer any installment plans. We are planning to implement one and will be sure to update you once it is live.

Follow our IG as we post our latest updates there!

DELIVERY & SHIPPING

Below are some of are common questions about shipping

Do you offer shipping to my country?

We ship to 54 countries in total. Refer to our shipping policy here for more details and delivery time.

How long does it take for orders to be processed and shipped?

Please allow 1-2 business days for your order to be fabricated.

Domestic Shipping (Within Singapore):
- Doorstep Delivery: 1-3 business days
- Letterbox Dropoff: 2-3 business days

Standard International Shipping:

Malaysia: 4-9 business days
Asia / Southeast Asia: 5-10 business days
USA: 5-7 business days
UK / Europe: 4-14 business days (depending on location)

Express International Shipping:

Asia / Southeast Asia: 3-5 business days
UK / Europe: 4-9 business days (depending on location)

Refer to our shipping chart for more details on shipping fees & transit time.

How can I check when is my order going to be delivered to me?

We will email you the tracking number and a link to track the status of your order once it is available from our shipping company.

*Please check your spam folder if you did not receive our email.

You may check them directly on our website here if you wish to.

Do you offer free shipping promotions or discounts for large orders?

We do offer free shipping promotions depending on minimum order spent.

Refer to our Shipping Policy to find out more details on International Orders.

Alternatively, feel free contact us to understand more details!

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