Shipping policy

SHIPPING POLICY

Thank you for choosing Claw Creature for your handmade press-on nails. We are committed to providing you with an exceptional shopping experience from start to finish. Please read our shipping policy carefully to understand our processes and ensure you have all the information you need.

Important Note

We are not responsible for parcels that fail to be delivered due to the customer not being available at the delivery location, including situations where multiple delivery attempts have been made by the courier. Parcels returned for this reason are not eligible for refunds. Please keep track of your parcel delivery status and ensure you/someone is present at your address to receive your parcel.

Processing Time

1. Handmade Craftsmanship: All of our press-on nails are handmade to order. For Ex-stock items, please allow 1-2 business days for your order to be processed and dispatch for shipping. 

For Pre-Order / Made to Order items, please check with us directly via our Instagram DM and we will update you the progress for the fabrication lead time.

2. Order Confirmation: Once your order is placed, you will receive an order confirmation email. If you do not receive this email, please check your spam folder or WhatsApp us at +65 9838 7280.

Shipping Methods and Delivery Times

Worldwide Shipping: 5-7 Business Days

    Please note that these are estimated delivery times and may vary due to external factors such as customs processing, holidays, and unforeseen delays.

    Shipping Rates: USD 10 (worldwide) / SGD3.50 (Singapore)

    Shipping rates are calculated at checkout based on the weight of your order and your shipping destination. We offer free shipping for orders over USD 79.

    Order Tracking

    Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the provided link on our Claw Creature website or directly on carrier’s website.

    Customs, Duties, and Taxes

    For international orders, customs, duties, and taxes may apply and are not included in the item price or shipping cost. These charges are the buyer’s responsibility and are determined by your country’s customs office. We recommend contacting your local customs office for more information.

    Shipping Address

    Please ensure that your shipping address is correct and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If an order is returned to us due to an incorrect address, additional shipping charges may apply to resend the package.

    Important Note
    We are not responsible for parcels that fail to be delivered due to the customer not being available at the delivery location, including situations where multiple delivery attempts have been made by the courier. Parcels returned for this reason are not eligible for refunds.

    Lost or Damaged Packages

    1. Lost Packages: If your package is lost in transit, please contact us at clawcreature@gmail.com and we will work with the shipping carrier to resolve the issue.
    2. Damaged Packages: If your package arrives damaged, please contact us immediately with photos of the damage so we can file a claim with the shipping carrier and arrange a replacement if necessary.

    Contact Us

    If you have any questions or need further assistance with your order, please contact our customer service team at clawcreature@gmail.com or WhatsApp us at +65 9838 7280. We are here to help!